Privacy Policy

1 Who We Are

Traveltech Innovations Ltd (company no. 16265135) trading as “Hotel Splitter” ("Hotel Splitter", "we", "us") is the data controller for the personal information we collect via www.hotel-splitter.com and related services. Our registered office is 124 City Road, London, EC1V 2NX. Contact our privacy team at data@hotel-splitter.com.

2 What Data We Collect and Why

Category	Data items	Purpose	Lawful basis
Booking details	Lead guest name, additional guest names, email, phone, destination, stay dates, hotel selections	To create and administer your Booking; to transmit details to each Accommodation Supplier	Contract (Art 6(1)(b))
Payment info	Card token, last 4 digits, expiry month/year (captured by Revolut Pay); billing country	To process payment and refunds; fraud screening	Contract; Legitimate interest (fraud prevention)
Analytics	IP address, device & browser type, pages viewed, clickstream events	To improve site performance, debug issues, compile aggregated statistics	Legitimate interest (service improvement)
Marketing	Email address (collected at booking)	To send service emails; and – if you do not opt-out – occasional travel offers and updates	Legitimate interest (soft opt-in, PECR r.22(3))
Support records	Emails you send to bookings@hotel-splitter.com / data@hotel-splitter.com	To resolve queries and disputes; evidence handling	Legitimate interest (customer care)

We do not knowingly collect children’s data. The service is for Users aged 18+.

3 Cookies & Similar Tech

Our Platform uses a small number of cookies to function and improve your experience. Cookies are small text files stored on your device. We use:

Essential Cookies: These are strictly necessary for the site to work. They remember your search parameters during a session and keep you logged in, if applicable. You cannot opt out of these.
Analytics Cookies: These help us understand how visitors use our site so we can improve it. We use:
- Google Analytics 4: To anonymously track page visits, user journeys, and general audience statistics.
- Microsoft Clarity: To anonymously analyze how users interact with specific page elements to identify and fix usability issues.

We do not use any third-party advertising or tracking cookies. You can manage your consent for non-essential Analytics cookies via the cookie consent banner that appears when you first visit our site.

4 Who We Share Data With

Recipient / Category	Purpose (lawful basis)
Accommodation-inventory partners (wholesale hotel-connectivity providers located in the UK/EU and occasionally Israel)	Transmit guest details needed to confirm each stay (Contract)
Accommodation Suppliers (the hotels you book)	Check-in and fulfil the accommodation service (Contract)
Revolut Ltd (UK)	Process card payments & refunds; fraud screening (Contract / Legitimate interest)
Email service provider – to be appointed	Send transactional emails (Contract)
Analytics providers – Google Analytics 4, Microsoft Clarity	Measure site usage & improve performance (Legitimate interest)
Cloud-hosting & DevOps providers (EU region)	Operate the Platform (Legitimate interest)
Law-enforcement or regulators	Where required by law (Legal obligation)

We do not sell or rent your personal data.

5 International Transfers

Some service partners are located, or store data, outside the UK/EU. When we transfer personal data internationally we rely on one of the following safeguards:

a UK adequacy regulation (e.g., Israel);
the ICO-approved International Data Transfer Agreement or EU Standard Contractual Clauses plus the UK Addendum (e.g., US analytics providers); or
an exception under UK GDPR Art 49 where the transfer is necessary to perform your booking contract.

Additional technical measures (encryption in transit, pseudonymisation) are applied where appropriate.

6 Data Retention

Data set	Retention period
Booking & payment records	6 years from stay date (tax & accounting; dispute defence)
Marketing suppression list	Until you ask us to delete (to ensure we honour opt-out)
Analytics logs	26 months, then aggregated
Support tickets	24 months after closure

At the end of the applicable retention period, personal data will be securely deleted or fully anonymized.

7 Your Rights

You have the right to:

request access to the personal data we hold;
request rectification or erasure;
request restriction or objection to processing;
request data portability in machine-readable form;
withdraw consent where processing relies on it; and
lodge a complaint with the UK ICO.

Email data@hotel-splitter.com. We aim to respond within 30 days.

8 Security Measures

All traffic served over HTTPS.
Card details handled only by PCI-DSS-certified Revolut Pay.
Production data stored in EU data centres with at-rest encryption.
Role-based access controls for employees and contractors.

9 Automated Decision-Making

Hotel Splitter’s pricing algorithm ranks hotel combinations by cost and basic relevance. It does not make decisions with legal or similarly significant effects on individuals within the meaning of UK GDPR Art 22.

10 Marketing & Opt-Out

We may send you service emails (booking confirmations, policy updates). You may also receive promotional emails about future Hotel Splitter deals under the soft opt-in exemption. You can opt-out at any time via the unsubscribe link or by emailing data@hotel-splitter.com.

11 Changes to this Policy

We may update this Privacy Policy from time to time. Significant changes will be notified by email or prominent notice on the Platform. The revision date at the top is the effective date.

© 2025 Traveltech Innovations Ltd. All rights reserved.